Returns & refunds

📋 Shop Policies: Returns, Refunds, & Shipping Handmade in Norfolk • Quality & Care Guaranteed ❤️ Our Promise Every BelleScarfs piece is made with premium materials and carefully inspected before dispatch. Handmade items carry unique character—slight variations in stitch or shade are part of their charm, not defects. ✅ Returns & Exchanges • Standard items: May be returned/exchanged within 14 days of delivery, in new, unused, unwashed condition with all original tags attached. • Custom / Made-to-Order: Non-returnable & non-refundable unless faulty, damaged or incorrect—created exactly to your personal choices. • Baby & Hygiene items: Can only be accepted if unopened & unused. 💸 Refunds Process • Faulty / Damaged / Wrong items: Full refund or free replacement offered, including return postage costs. • Change of mind: Buyer is responsible for return shipping fees; original shipping charges are non-refundable. • Refunds are processed within 5–7 working days after we receive & inspect your return. 🚚 Shipping Information • UK Delivery: ✅ FREE standard shipping on all orders! • Europe Delivery: Rates start from £9.95 (calculated at checkout based on weight & location). • Rest of World: Please contact us for a personal shipping quote before ordering. • Dispatch: Most items are made to order—please allow 7-15 working days for creation & shipping. • Tracking: All orders are sent with full tracking details so you can follow your delivery. • Note: We are not responsible for courier delays, or for any custom's /import charges applied in destination countries.